CRM, Loyalty and B2B Customers
Manage everything from walk-in guest data to contracted B2B accounts in one console. Make loyalty measurable; replace gut feel "let's grab a coffee" with data-driven campaigns.
What it does
Order history, loyalty points and personal preferences live together. When the guest's birthday lands, the system sends the email; on the 5th order, the dessert drops free; B2B accounts get a consolidated invoice at month-end, and you don't have to do anything.
Highlighted capabilities
Customer profile
Demographics, contact, order history, spend analysis, GDPR-compliant handling.
Loyalty program
Earn / burn rules, tiers, birthday rewards, set it up, the system runs it.
B2B customers
Company accounts, contract pricing, open accounts and consolidated billing, office lunches all on one invoice.
Segmentation
Behaviour and preference segments, the right group gets the right campaign.
Communications
Email and SMS (Twilio/Nexmo); campaigns auto-trigger.
Consent & privacy
Marketing consent, GDPR requests (access, delete, port), when the guest says "delete me", the system does.
Frequently asked
Does SterkChef include a loyalty programme?
Yes. Points, tiers and rewards are configured per tenant and applied at the POS or QR-order checkout.
Is CRM GDPR-compliant?
Yes. Each guest record stores explicit consent flags and retention windows; data export and erasure requests are handled from the backoffice.